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1. How do I get my utilities turned on/off or make account changes?

You will need to contact Utility Billing Department, located at City Hall, in order to make changes to your utility account, apply for service, or request service disconnection. The Billing Department hours are Monday – Friday 8:30am to 5:00pm or you may call (704) 734-4617 for questions.

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1. Where do I pay my taxes?

Taxes are collected for the City of Kings Mountain by the Cleveland County Tax Office at 704-484-4843, and by the Gaston County Tax Office at 704-866-3158. Please contact these offices for further questions.

2. What is a fiscal year?

Like many governmental entities, the City of Kings Mountain operates on an annual financial year which is distinct from the calendar year (January 1 to December 31). The fiscal year for the City of Kings Mountain begins on July 1 and ends on June 30.

3. Does the city get audited?

Yes. The City of Kings Mountain is audited by an independent external auditing firm on an annual basis.

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1. Do we sell fiber optics to the home?

No, we do not. As a municipality, we are not allowed to provide these type of services. The fiber we lease is "dark" meaning no service is provided. It is primarily leased by larger industrial customers to connect buildings across town, or used as the "last mile" to lower their cost to bring in high speed internet to their business. The fiber optics can also be used to tie businesses back to The City's NOC (Network Operation Center) where they can also lease rack space for off-site equipment or backups.

2. What is "Rack Space"?

We have server racks in a proper environment that would be costly for most businesses to house themselves. Our racks are in a secure, temperature controlled, generator backed, fire suppression protected, and video recorded environment. All visitor to this area, must be escorted by City staff, and must sign in and out of the room. Customers leasing rack space can store their primary servers, backup servers, or off-site backups at this location.

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1. How do you determine if the book is in good physical condition?

Books with brittle pages, mildew damage, or torn and/or missing pages will not be added to the library collection. Books in poor condition may be recycled.

2. Is my donated material tax deductible?

Yes. However, you are responsible for determining the value of your donation. No goods or services will be provided to the donor in exchange for the donation.

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1. Get a Library Card?

Please read our Library Card Policy.

2. Renew Items?

You may renew library materials if there are no holds pending on the item(s) and you have not exceeded the maximum number of renewals. You can renew through the library's online catalog, over the telephone with the assistance of library staff at 704-739-2371, or in-person with the assistance of library staff at any of our library service desks.

3. Pay Fines & Fees?

Please read our Fines & Fees Policy.

4. Place an Item on Hold?

Terms like reserve, hold, and request have the same meaning in the library. All of these terms mean that your name is placed on a waiting list for library material. You may place a hold through the library's online catalog, over the telephone with the assistance of library staff, or in-person with the assistance of library staff at any of our library service desks.

5. Know When My Hold is Ready?

You will receive notification by phone, text or e-mail, whichever you have requested. The library will hold the item at the service desk for five business days. If you no longer need the item, please inform the library as soon as possible and the next person in line will be notified of item's availability.

In order to protect your privacy, the library will release the requested materials only to you. If you want someone else to pick up library material, give the person your library card. If another person has your card in their possession, the library will assume you have consented to the transaction and will release the material to that person.

6. Sign-up for Classes or Programming?

So glad you asked! Simply click on the program, event, or class you would like to attend in a library calendar. Another page will open where you can register your information. That's all it takes and your seat is saved! This link will lead you to our programming calendars: Attend Programming

7. Donate Books or Other Materials?

Please read our Library Donations Policy.

8. Reserve a Meeting Room?

Please read our Room Reservations Policy.

9. Volunteer at the Library?

Please read our Volunteer Policy.

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1. How can I get something that is not owned by the Mauney Memorial Public Library?

We can obtain books from other libraries around the nation. Audio and movies are not available for this service. This service is called Interlibrary Loan and it is available for Mauney Memorial Library cardholders.

2. Is there a charge for this service?

Annually, the library will make two requests for free. Thereafter, a $10 fee applies.

3. How do I make a request?

We need to know: your name, phone number, email address, and library card number. Please include the title and author of the book you are requesting. Please make your request via email.

4. How long will it take to receive my request?

Please allow a minimum of two weeks. You will be notified by phone if the request cannot be filled.

5. How do I get my material?

It will be made available for pick up at the Mauney Memorial Library. You will be notified by phone when your material is in.

6. How long can I keep an Interlibrary Loan item?

Three weeks, no renewals.

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1. What is a "smart meter"?

Smart meters send out your utility readings through wireless two-way communication, eliminating the need for someone to come out and read your meter. They allow us to proactively detect and resolve utility service issues. They also allow you the customer to utilize our portal and look at your own utility data. This technology will provide you the customer, a better understanding of what you are consuming, when you are consuming it, and help you efficiently use your utilities. It is the city's goal to partner with our customers in providing safe, reliable, and efficient utilities through smart meter solutions.

2. Is it harmful (radio frequency)?

No. All smart meters used by the City of Kings Mountain comply fully with established RF safety standards established by the Federal Communications Commission (FCC). It's significantly below levels produced by other common household devices such as cell phones, baby monitors, microwaves, etc.

3. Does this invade my privacy?

No. Smart meters measure data delivered and received only. Any and all energy produced by the customer within their residence is not monitored. The smart meter does not have the capability to retrieve how you use the utility as an individual. It will in fact provide you even more privacy by not having meter readers and service technicians on your property as frequently.

4. Can anyone else see my consumption?

No. Only specified city personnel and you the customer have the ability to see your information. We have taken measures to ensure that only you have access to your information.

5. Can a smart meter help me reduce my utility cost?

Yes. Having a smart meter alone will not affect your consumption; however, by tracking your usage and habits you will likely find ways to better use your utilities. It is the goal of the city to teach our customers how to use utilities smarter, thus reducing our overall utility requirements.

6. Do I have to participate in the Smart Meter Program?

No. You do not have to participate in utilization of the website portal. However, in order to provide the overall savings associated with this program, all meters within the pilot program will be upgraded.

7. Whom do I call if I have questions with my consumer portal?

Please contact the city's Energy Department Administration at 704-734-4516. They will be able to assist you with your needs regarding simple questions. If your assistance requires advanced needs, the administration will connect you to the proper technician and or department.

8. Is there a user's guide available for customers?

Yes. View the How to Guide. As always, if you need personal assistance, please contact the city's Energy Department at 704-734-4516. How to Guide (PDF)

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1. Where do I send invoices?

Please mail all invoices to: C/O Accounts Payable Dept. City of Kings Mountain P.O. Box 429 Kings Mountain, NC 28086.  You can also email invoices to finance@cityofkm.com.  If you have any questions regarding payment or receipt of invoices please call Accounts Payable at 704-730-2151.

2. When can I expect to be paid?

We are committed to paying all vendors in a timely manner. Our payment terms are net 30 days from date of invoice unless otherwise stated. Checks are processed on a weekly basis and mailed on Fridays. If you have any questions regarding payment or receipt of invoices please call Accounts Payable at 704-734-4607 or 704-730-2151.

3. Is the city exempt from state sales tax?

No, the city is not tax exempt. The current state sales tax rate is 6.75% (4.75% state and 2% county) and is charged at the point of delivery.

4. Is the city exempt from federal excise tax?

Yes, the city is exempt from federal excise tax.

5. Is the city exempt from state motor fuel tax?

Yes, the city is exempt from the North Carolina Motor Fuels Tax.